Telemedicine and Medical Malpractice: What You Need to Know in Florida

In recent years, the realm of healthcare has seen a significant shift towards telemedicine. As technology progresses, medical consultations via video chats, telephone calls, and online chats have become more prevalent. Florida, like many other states, has recognized the potential benefits of telemedicine, especially in providing healthcare services to underserved or remote areas.

However, with the growth of this digital healthcare mode comes the challenge of navigating medical malpractice claims. At Domnick Cunningham & Yaffa, we believe in empowering our clients with knowledge. In this blog, we'll explore the nexus between telemedicine and medical malpractice in Florida.

Telemedicine in Florida: An Overview

Telemedicine, or telehealth, is the practice of caring for patients remotely when the patient and provider aren’t physically present with each other. Florida has embraced this mode of healthcare delivery, and there are now hundreds of providers offering telehealth services to Florida residents.

Florida’s Telehealth Act, which went into effect in 2019, provides the regulatory framework for telehealth services, covering aspects like registration requirements, out-of-state services, and standard care.

Medical Malpractice in the Age of Telemedicine

With this new medium, comes new challenges. A significant concern is the potential for medical malpractice claims arising from telehealth consultations. How does one determine the standard of care in a virtual environment? What if the technology fails? These are just some of the questions that need addressing.

Key Considerations for Telehealth Medical Malpractice

Telehealth, a rapidly growing mode of healthcare delivery, offers significant benefits to patients and providers alike. However, it also presents unique challenges when it comes to legal matters, especially medical malpractice. For Florida residents and healthcare providers, understanding these nuances is crucial. Here are the key considerations for telehealth medical malpractice in the Sunshine State:

Standard of Care

  • Consistency Across Platforms: The medium of delivery does not exempt practitioners from their obligations. Whether in-person or through a screen, the standard of care remains consistent. Providers must ensure they offer the same quality of care virtually as they would face-to-face.

Informed Consent

  • Transparent Communication: Before initiating telemedicine services, healthcare providers must inform patients about the process, potential risks, benefits, and alternatives. This includes discussing the limits of telemedicine, possible technology failures, and security concerns.

Technology Failures and Limitations

  • Technical Glitches: While minor tech issues, like temporary video lags, might not be grounds for malpractice, significant interruptions that compromise the quality of care can be. If a dropped call or frozen screen leads to misdiagnosis or harmful delays in treatment, there may be a valid claim.
  • Diagnostics Limitation: Some conditions require physical examination or tests. Providers should recognize the limits of telehealth and, when necessary, direct patients to in-person consultations.

Licensing and Jurisdiction

  • State Licensure: In Florida, practitioners should be licensed in the state to provide telehealth services to its residents. This ensures they are familiar with state-specific regulations and standards.
  • Jurisdictional Challenges: If a patient in Florida accesses telehealth services from a provider outside the state and there's a malpractice claim, jurisdictional issues can arise. Determining where a lawsuit can be filed—whether in Florida or the provider's home state—can become complex.

Privacy and Security

  • HIPAA Compliance: Providers must ensure that their telehealth platforms adhere to the Health Insurance Portability and Accountability Act (HIPAA) standards, safeguarding patient information and ensuring confidentiality.
  • Data Breaches: If a platform's security is compromised, leading to unauthorized access to a patient's medical data, it could have legal repercussions.

Proper Patient Evaluation

  • Initial Assessment: Providers should conduct thorough initial evaluations to determine if telehealth is appropriate for a patient's condition. Some cases might be too complex for a virtual environment.


  • Maintaining Transcripts: Just like in-person visits, telehealth encounters must be documented meticulously. This includes chat transcripts, videos, and any shared files. Proper documentation not only aids in patient care but also serves as evidence if a legal dispute arises.

Continuous Monitoring

  • Follow-up: Given that telehealth doesn't offer the same physical interaction level, continuous monitoring and regular follow-ups are crucial. Providers should be vigilant about tracking the patient's progress and making adjustments as necessary.

Protecting Your Rights

If you believe you’ve been a victim of medical malpractice in a telehealth setting, here’s what you should consider:

  • Documentation: Just as with traditional medical services, ensure you keep all records of your telehealth consultations – chat transcripts, emails, and any video recordings if available.
  • Seek Expert Opinion: If you’re unsure about a diagnosis or treatment, consider seeking a second opinion, even if it's another telehealth consultation.
  • Legal Counsel: Medical malpractice claims can be intricate, especially with the added layer of telemedicine. At Domnick Cunningham & Yaffa, we specialize in navigating these complexities. Engage with us early to ensure you're adequately represented and informed.

The Road Ahead

The confluence of technology and medicine has birthed the robust world of telemedicine. While its meteoric rise, especially during times of global crisis like the COVID-19 pandemic, has been hailed as the future of healthcare, it also brings forth concerns about medical malpractice. As we navigate this evolving landscape, let's explore the road ahead for telemedicine and its intersection with medical malpractice.

Growth Trajectory of Telemedicine

There's little doubt that telemedicine is here to stay. The benefits it offers – from accessibility to cost savings – have proven invaluable. As technology becomes more sophisticated, the capabilities of telemedicine will expand. Wearable devices might feed real-time data to doctors, and augmented reality might enhance remote physical exams.

Emerging Concerns and Challenges

However, as the scope of telemedicine expands, so too will the challenges:

  • Global Reach vs. Local Regulations: Telemedicine has the potential to transcend borders. A patient in one country could consult a specialist in another. But how will malpractice laws, often bound by national or state boundaries, evolve to address this?
  • Tech Failures and Liability: As telemedicine relies heavily on technology, from internet connections to software applications, the potential for tech glitches remains. Determining liability in these situations will be a pressing concern.
  • Data Security: With digital health records and real-time data sharing, ensuring robust cybersecurity will be paramount. A data breach could have serious malpractice implications.

Contact an Experienced Medical Malpractice Lawyer at Domnick Cunningham & Yaffa for a Free Consultation About Your Case Today

Telemedicine holds immense promise, offering convenience and access to healthcare like never before. However, as the sector grows, so will challenges related to medical malpractice. Being informed is your first line of defense. And remember, if you ever find yourself in a situation where you believe you've been wronged in a telehealth setting, Domnick Cunningham & Yaffa is here to guide, support, and champion your cause. Your health and rights are our utmost priority. Contact us today to get started on your journey to justice.